Refund policy

Refund Policy

At SAYCHOCOLATE, we take great pride in handcrafting our chocolates using premium quality ingredients. As our products are perishable, we are unable to accept returns or offer refunds for change of mind.

Change of Mind

Due to food safety regulations and the perishable nature of our products, we do not offer refunds or exchanges for change of mind once an order has been placed.

Please choose carefully before completing your purchase.

Packaging & Temperature Care

Our chocolates are sensitive to heat. We take every precaution to ensure your order arrives in excellent condition, including carefully packing each box and using insulated packaging with cool packs where required.

While we do everything reasonably possible to protect your chocolates during transit, we cannot guarantee product condition once delivery has been completed, particularly during periods of extreme heat.

We recommend ensuring someone is available to receive the parcel promptly to minimise temperature exposure.

Damaged or Incorrect Orders

If your order arrives damaged, melted beyond reasonable condition, or you receive the wrong items, please contact us within 24 hours of delivery.

To assist us in resolving the issue quickly, please provide:

• Your order number

• Clear photos of the product

• A brief description of the issue

Once assessed, we may offer a replacement, store credit, or refund at our discretion.

Delivery Responsibility

We are not responsible for:

• Incorrect delivery details provided at checkout

• Failed delivery attempts